DO I NEED TO HAVE AN ACCOUNT TO PLACE AN ORDER?
No, you can also place an order as a guest. However, if you have an account with us, you have some advantages:
- Fast payment process
- Easily view the status and history of your orders
- Receive updates detailing our new releases and special promotions.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
HOW SECURE IS MY ONLINE ORDER?
When you purchase online with your credit card, all your information is entered on a secure SSL-enabled web page. Your information is then encrypted with SSL and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
ARE THERE EXCHANGE RATES?
All our transactions are made in euros. If your credit card is denominated in another currency, your order total will be calculated based on the daily exchange rate on the day the issuer processes the transaction.
HOW LONG DOES SHIPPING TAKE AND HOW CAN I TRACK MY PACKAGE?
Delivery time depends on the shipping option you choose. The typical shipping time for international orders is 15 to 30 days, depending on your location. Once your order has shipped, we will email you the tracking number and tracking website. We are not responsible for delays caused by your country's customs department.