POLICIES
We want to make everything easier for you. You can contact us quickly through our social media channels @studiogabrielajerez or via WhatsApp +34642593277 , where our customer service team will be happy to help you with whatever you need.
How can I place an order?
Ordering through our online store is very easy. You can place orders 24 hours a day, 7 days a week. Simply choose the products you'd like, click Add to Cart, and then click Checkout. You'll also need to add your shipping information.
What payment methods can I use to make my purchase?
Our payments are processed through Mercado Pago. You can choose the method that best suits your needs. We accept debit payments from savings or checking accounts through PSE. Visa, American Express, MasterCard, and Diners credit cards are also accepted.
When will I receive my order?
We'll work quickly to ship your order as soon as possible. Once it's shipped, you'll receive an email with additional information. Delivery times vary depending on your location.
Warranty policies
Our clothing is covered by a 30-day warranty from the date of purchase. The warranty covers manufacturing defects, such as frayed seams, broken zippers, or loose elastic. These should be reported as soon as you receive the product, as the garment is thoroughly inspected before shipping.
Warranty Exclusions
1. Damage caused by incorrect washing or the use of chemicals that affect the fabric or colors of the garment.
2.Size changes or adjustments necessary due to customer weight fluctuations after purchase.
3. Damage caused by accidents, such as tears or rips due to snagging on sharp objects.
4. Alterations made by unauthorized third parties, such as size adjustments, modifications to the original design, or changes to the structure of the garment.
5. Loss or damage to accessories or additional elements that accompany the garment, such as rhinestones, brooches or ornaments.
6. Damage caused by improper use of the garment, such as excessive pulling, stretching, or activities for which the garment is not designed.
7. Discoloration or changes in color tone due to prolonged exposure to direct sunlight or chemicals.
8. Wear or deterioration of garments due to contact with rough or coarse surfaces.