RETURNS

At Gabriela Jerez, we work to guarantee customer satisfaction and offer high-quality products. Below, we detail our exchange and return policy, which complies with current regulations in Spain and the European Union.

1. Return Period

The customer has 14 calendar days from the date of receipt of the order to request a return or exchange.
To start the process, you'll need to contact our customer service team at gabrielajerezestudio@gmail.com / +34642593277.

2. Return Conditions

For a return to be accepted, the product must meet the following conditions:

  • Be in perfect condition, without having been used or washed.

  • Keep all original labels and packaging in good condition.

  • For health and hygiene reasons, returns of intimate garments (such as corsets or tight-fitting lingerie-style tops) that have been tried on directly on the skin will not be accepted, except in cases of manufacturing defects.

Returns will not be accepted for items that show signs of use, odors, stains, tears, alterations, or are missing original tags.

3. Shipping Costs

  • If the return is due to a manufacturing defect or an error on the part of Gabriela Jerez, all shipping costs will be assumed.

  • If the return is due to a change in size, model, or personal preference, the customer must bear the cost of return shipping and, where applicable, the cost of the new shipment.

4. Refund

Once the returned item has been received and inspected, Gabriela Jerez will issue the refund within a maximum of 14 calendar days .
The refund will be made through the same payment method used for the purchase.
Initial shipping charges will not be refunded except in cases of error or defective product.

5. Changes in Size or Model

Changes will be subject to stock availability.
If the desired item is unavailable, a refund will be issued.

6. Legal Exceptions

In accordance with Article 103 of the General Law for the Defense of Consumers and Users , returns will not be accepted in the following cases:

  • Intimate garments (underwear, bodysuits, intimate corsets, etc.) that have been worn or tried on directly against the skin.

  • Customized or custom-made products.

7. Contact Information

To process a return or request additional information, you can contact us at:

  • Email: gabrielajerezestudio@gmail.com

  • Telephone: +34642593277

  • Address: Calle literato Azorin, 23 Ruzafa, Valencia 46006

8. Recommendation

To facilitate possible returns, it is recommended to try on corsets or tops over a light garment and not directly on the skin.